Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Monitor passenger behaviour
  2. Potential problem situations are quickly identified and steps taken to resolve the situation in accordance with regulatory requirements
  3. Incidents that breach aviation transport security requirements are identified and appropriate action taken
  4. Surveillance equipment is operated within legal and workplace parameters
  5. Hazards are identified, risks are assessed and hazard management implemented
  6. Identify and resolve disruptive or unlawful interference
  7. Procedures are followed to isolate offender/s and to minimise disruption to other passengers
  8. Assistance is sought from other staff and external support services as required
  9. Follow-up action is implemented in accordance with workplace rules, regulations and guidelines
  10. Take action to manage unlawful interference
  11. Nature of offence and consequences of behaviour are clearly communicated to offender in accordance with workplace policies and procedures
  12. Offenders are apprehended in accordance with legal and workplace parameters
  13. Report and document unlawful interference
  14. Documentation is completed and processed in accordance with regulatory and organisational requirements